Your trust matters to us. This policy explains what information StokeGrills collects, how we use and protect it, and the choices and rights you have. We never sell your personal information.
Who we are
This site is operated by Pegasus Investment Solutions Inc dba StokeGrills, 10055 Scenic Hwy, Pensacola, FL 32514. For any privacy question, contact us at support@stokegrills.com. This policy applies to the StokeGrills website and related services.
Information we collect
- Contact & account data — name, email address, phone number, and shipping and billing addresses you provide.
- Order & transaction data — items purchased, order value, and payment confirmation. Card details are handled directly by our payment processors; we do not store full card numbers.
- Communications — messages you send us for support, returns, or warranty claims.
- Browsing & device data — IP address, device and browser type, pages viewed, and similar analytics, collected via cookies and similar technologies.
- Marketing preferences — whether you've opted in to emails and your engagement with them.
How we use your information
- Process, fulfill, ship, and support your orders.
- Communicate with you about orders, returns, warranty claims, and service requests.
- Prevent, detect, and investigate fraud and protect the security of our store.
- Send marketing updates and offers only if you've opted in (you can unsubscribe anytime).
- Improve our products, website, and customer experience.
- Comply with legal obligations and enforce our Terms of Service.
How we share your information
We share personal information only as needed to run the business, and under contracts that limit how providers may use it:
- Payment processors — to securely process payments (they handle card data under PCI-DSS standards).
- Shipping & fulfillment carriers — to deliver your order.
- Technology & analytics providers — email, hosting, customer-support, and analytics vendors that help us operate the site.
- Legal & safety — when required by law, to respond to lawful requests, or to protect our rights, customers, or the public.
- Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this policy.
We do not sell your personal information, and we do not share it for cross-context behavioral advertising in exchange for payment.
Cookies & tracking
We use essential cookies (to run the store and remember your cart), plus analytics and preference cookies to understand and improve the experience. You can manage non-essential cookies through our consent banner or your browser settings. Blocking some cookies may affect how parts of the site work.
Data retention
We keep personal data only as long as needed for the purposes described here — typically for the life of your account and for a reasonable period afterward to meet legal, tax, accounting, fraud-prevention, and warranty obligations. When data is no longer needed, we delete or anonymize it.
Data security
We use administrative, technical, and physical safeguards designed to protect your information, including encrypted (SSL) checkout and limiting access to personal data. No method of transmission or storage is 100% secure, but we work to protect your information and to respond promptly to any incident.
Your privacy rights
Depending on where you live, you may have rights to:
- Access the personal information we hold about you.
- Correct inaccurate information.
- Delete your personal information.
- Receive a portable copy of your data.
- Opt out of marketing, and of any "sale" or "sharing" of personal information (we do not sell or share for advertising).
- Be free from discrimination for exercising these rights.
These include rights under the California Consumer Privacy Act, as amended (CCPA/CPRA), and equivalent rights under the EU/UK GDPR for residents of those regions. To exercise any right, email support@stokegrills.com. We'll verify your request and respond within the timeframe required by applicable law. You may use an authorized agent where the law permits.
Marketing emails
If you opted in, you can unsubscribe anytime using the link in any marketing email or by contacting us. We'll still send transactional messages about your orders.
Children's privacy
Our store is intended for adults. We don't knowingly collect personal information from children under 13 (or under 16 where a higher age applies). If you believe a child has provided us information, contact us and we'll delete it.
Third-party links
Our site may link to third-party sites and services we don't control. Their privacy practices are governed by their own policies — please review them.
Changes to this policy
We may update this Privacy Policy from time to time. We'll post the revised version with a new "Last updated" date, and material changes take effect when posted.