Shipping Policy

Here's exactly how and when your order ships, what it costs, and what to do if anything arrives less than perfect. If you ever have a question that isn't answered here, our team is one email away.

Order processing

Orders are processed within 2 business days (Monday–Friday, excluding U.S. holidays). You'll get an order-confirmation email the moment you check out, and a separate shipping-confirmation email with tracking as soon as your order leaves our facility.

Orders placed on weekends or holidays begin processing the next business day. During major sale events or new-product launches, processing may take an extra day — if so, we'll note it at checkout.

Where we ship

We ship within the contiguous United States (the lower 48 states). We do not currently ship to Alaska, Hawaii, U.S. territories, P.O. boxes, APO/FPO addresses, or international destinations. If you need a delivery arrangement outside these areas, email support@stokegrills.com before ordering and we'll tell you what's possible.

Delivery estimates by product type

Estimates below are transit times after processing, not including the 2-day processing window. Most orders ship via standard ground carriers (UPS, FedEx, or USPS). Larger items ship by freight or oversized carrier.

BBQ & grill accessories, tools, consumables	3–7 business days · standard ground
Cooking thermometers (wireless, Bluetooth, infrared)	3–7 business days · standard ground
Stoke IQ controllers & probe hubs	3–7 business days · standard ground
Outdoor pizza ovens & cooking equipment	4–8 business days · standard or freight carrier
Grills & kamados (oversized / freight)	5–10 business days · freight delivery

Delivery windows are estimates provided by the carrier and aren't guaranteed. Weather, carrier delays, and remote delivery areas can add time. We'll always do our part to get your order moving fast.

Shipping costs

Shipping cost — if any — is calculated at checkout based on the items in your cart and your delivery address, and is shown to you before you pay. Any promotional free-shipping offers apply only to eligible items and addresses as described in the offer. Applicable taxes are calculated and displayed at checkout.

Freight & oversized deliveries

Grills, kamados, and larger pizza ovens ship by freight. For these deliveries:

• The carrier will call to schedule a delivery appointment using the phone number on your order, so please provide a number you can be reached at.
• Standard freight is curbside delivery — the driver brings the shipment to the curb or driveway, not inside your home. Someone 18 or older must be present to receive and sign for it.
• Inspect before you sign. Note any visible box damage on the delivery receipt before signing, and take photos. This protects your right to a claim.

Tracking your order

Your tracking number is emailed when your order ships. Use it on the carrier's website to follow your package. If tracking hasn't updated in 3+ business days after you received the shipping email, contact us and we'll investigate with the carrier.

Damaged, lost, or missing shipments

Arrived damaged — If your order arrives damaged, email support@stokegrills.com within 48 hours of delivery with your order number and clear photos of the damage and the packaging. We'll arrange a repair, replacement, or refund at no cost to you. For freight items, also note the damage on the delivery receipt at the time of delivery whenever possible.

Lost in transit — If tracking shows your package as delivered but you can't find it, check with neighbors and your household first, then contact us within 7 days. We'll open a carrier investigation and make it right.

Wrong or incomplete order — Received the wrong item, or something's missing? Email us within 7 days of delivery with your order number and a photo of what you received. We'll ship the correct items promptly at no charge.

Incorrect addresses & returned packages

Please double-check your shipping address at checkout. We aren't responsible for orders delayed or lost due to an incorrect or incomplete address provided by the customer. If a package is returned to us as undeliverable, we'll contact you to arrange reshipment; reshipment shipping charges may apply.